Organize and coordinate various advantageous resources of the company to carry out cooperative business and promote new business; Internal marketing should focus on contract review, delivery arrangement, production and sales coordination, and prioritize arrangements.
The delivery cycle and delivery method should meet the needs of strategic customers. Priority should be given to production planning, product trial production, and logistics transportation for strategic customers, and timely delivery should be implemented to respond to their production rhythm.
Equipped with professional quality engineers, establishing a communication mechanism for strategic customer quality information, prioritizing the resolution of quality issues reported by strategic customers, and effectively verifying each preventive measure to respond on time.
Centralized management of after-sales service for strategic customers by dedicated personnel, with relatively strong service personnel assigned
Be responsive to every request, answer every question, and handle it quickly.
Establish a leading group for customer business management in the company, focusing on attention, arrangement, and implementation, and ensuring a clear understanding and full responsibility throughout the process. The customer business operation leadership team holds a monthly meeting. Specifically, the Deputy General Manager of Marketing will organize feedback and report on the business volume, business fluctuations, new business progress, quality issues, delivery issues, service issues, serious complaints, and potential impacts on our cooperation of strategic clients in the previous stage of cooperation. And implement measures through meetings to ensure smooth progress of strategic customer business cooperation.
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