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01.
Our company's after-sales service tenet is to adhere to the customer perspective, that is, to examine our work from the customer's perspective. Customer satisfaction is our success "has always been the pursuit of the customer service department.
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02.
Our company's commitment to after-sales service is based on our consistent commitment to users. We will provide the following after-sales service content to users:
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a.
Equipment installation and initial inspection stage
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b.
System trial operation and equipment final acceptance stage
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c.
During the free maintenance period
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d.
After the free maintenance period
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e.
Three year warranty period for after-sales service: We promise to provide warranty and lifelong tracking services for the equipment we provide. Our company is located in major cities in China, such as Rubei There are offices or service centers in Beijing, Shenzhen, Shanghai, Chengdu, Guangzhou, and other places, equipped with professional maintenance personnel and commonly used spare parts, which can serve customers nearby Provide after-sales service.
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a.
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回訪：
In order to ensure that customer service work is carried out soundly every time, our company's customer service center staff conduct telephone or on-site follow-up visits on each service work situation, including service attitude, service quality, fault resolution level, and so on.
After the warranty period expires, our company will work together with various suppliers to establish a spare parts warehouse for this bidding product, ensuring that users have sufficient spare parts to ensure the normal operation of the equipment within five years of the cessation of production of each bidding product. The training service plan is to ensure the normal operation of your unit's equipment and enable relevant technical personnel to proficiently use and maintain the system. Our company will provide comprehensive training.
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